TownSq Frequently Asked Questions

TownSq Frequently Asked Questions

What is TownSq?

TownSq is an all-in-one mobile app designed to help you connect, collaborate and stay up-to-date with your community – any time on any device. TownSq streamlines operations for board members and simplifies community living for homeowners. With TownSq you can:

• Easily communicate with neighbors, community managers, and board members
• Manage your account and pay online
• Get up-to-date community news and events
• Request and review status of service inquiries
• Participate in community polls
• Reserve common areas and amenities
• And more…

How do I register for TownSq?

Registering for TownSq is fast and easy. Follow the steps below to get started:

• Visit https://app.townsq.io/ais/sign-up
• Enter your Account Number and Zip code
• Provide your email address and create a password

How do I find my account number?

You can find your account number in your billing statement or coupon book.

Whom do I contact for billing issues?

Contact our Customer Service team at 855-289-6007.

Our team is available to assist weekdays between 8:30 am and 5:30 pm CST.

• Submit a request to our team through TownSq
• Connect via live chat on our homepage at www.goodwintx.com 
• email at info@goodwintx.com

How do I update my mailing address?

To update your mailing address, please contact our Customer Service team via the following channels:

• Contact our Customer Service team at 855-289-6007. Our team is available to assist weekdays between 8:30 am and 5:30 pm CST.
• Submit a request to our team through TownSq
• Connect via live chat on our homepage at www.goodwintx.com
• Email us at info@goodwintx.com

Do I incur fees when I pay my assessment on TownSq?

When making credit card payments online, there is a $1 convenience fee plus 3.5% of the total payment amount. This fee is based on your assessment and varies by community association.

When making a payment via e-check, there is a $1 convenience fee.

How do I make payments in TownSq?

Payments can be made through TownSq on the web or using the TownSq App.

From the web:

• Login to TownSq at https://app.townsq.io/login
• From the top of your home page feed, select the account you’d like to make a payment on.
• Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.

From the TownSq App:

• From the top of your mobile feed, choose the account you’d like to make a payment on.
• Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.

How do I update payments with Western Alliance?

To update existing Western Alliance recurring payments, click here.

If you have any issues setting up your online payments please do not hesitate to contact our Customer Service Department at (855) 289-6007, or by email at info@goodwintx.com

How do I download the TownSq app?

TownSq is available for download on iOS and Android devices. Follow the steps below to download the TownSq app:

• Open the Google Play Store (Android) or the iTunes store (iOS)
• Search or browse for “TownSq”
• Select the TownSq icon
• Tap “Install”
• Follow the onscreen instructions to complete the installation