Santa Rita Master Community FAQ's

Amenities

Pools

  • What are the operating hours of the pools?

The pools are normally open every day from 6:00AM to 10:00PM.    

The Ranch House Pool is closed every Monday (with the exception of holidays) and the Hub Pool is closed every Tuesday.  The pools are closed for water rejuvenation, back washing, sanitation, disinfecting, and maintenance.  

  • How many guests can I have at the pool?

Residents are permitted up to 5 guests, per household, at any time. 

  • Where are the pools located?

The Ranch House pool is located at 175 Elizabeth Park Blvd (Tierra Rosa Village) and The Hub pool is located at 503 Santa Rita Blvd (South Village) 

  • Is alcohol allowed at the pools?

Use of alcohol is permitted, but not encouraged, at the pools.  No “serving” of alcohol (such as a keg or machine) is permitted nor is glass at any time permitted in the pool area.

Happy’s Wellness Barn

  • What are the operating hours for this facility?

The Fitness Center (Happy’s Wellness Barn) is open every day from 4:00AM to 10:00PM. important note:  No one under the age of 18 is permitted to be in the fitness center! 

  • How many guests can I have at the Wellness Barn?

Residents are permitted up to 2 guests, per household, at any time. 

  • Where is the Wellness Barn located?

It is located next to the Ranch House at 175 Elizabeth Park Blvd (Tierra Rosa Village) on the east side of The Ranch House.  .

  • What do I need to do to gain access?

Use of Wellness Barn does require completion of a Wellness Center Use Agreement prior to the amenity access Frequency Operated Button (FOB) being activated for use in this facility.  The Agreement can be found in the document section of TownSq or you can either request such from the Community Manager or pick one up and sign it in the HOA Office.  

Ventana Gated Community

  • How can I obtain a vendor code for a delivery/service?

Each Owner is provided their own unique entry code to share with family, friends, vendors, or delivery services. Emergency services have their own unique code as well.   

  • Where can I get an access device?

You receive your Transmitter Proximity with HID (TRANS PROX) and, if desired, Frequency Operated Button (FOB) from the Community Manager located at the Association Office in the South campus (101 Norcia Loop).    

Architectural

  • What types of exterior modifications can I make to my home without requiring approval of the association?

All exterior modifications or improvements on the home itself as well as on the property (including back yard) should be approved through the community association’s architectural control process. Please complete the architectural request form.

  • Where do I find my community's architectural modification request form? 

The architectural modification request form can be found under the Documents section of TownSq at http://asrm.sites.townsq.io/0 

  • What's the process for submitting the application? How long does it take to get approval?

The application needs to be submitted, along with the plot map/survey map showing the location of the project, to the Community Manager who will provide the package to the Reviewers (ARC).  Once the application is submitted, you will receive an acknowledgement of its receipt and processing and will receive notification, via e-mail, once the ARC has made its determination. A response from the ARC may take as many as two weeks from the date of submission. We always recommend providing as much information about the project as possible to help expedite the review process.  

  • What is the status of my application?

If you have not heard from the Community Manager within 3 days from the date of submission, please submit a request via TownSq or email your Community Manager.

Board Meetings

  • How do I find out when the next Board meeting takes place?

Given the Community remains under the control of the Developer, Board Meeting dates and times are typically noticed via the News and Events section of TownSq. If you have registered your email address, we will also send meeting details via email in advance of the meeting. 

  • Where can I find copies of the most recent Meeting Minutes?

Meeting minutes will be posted in the Documents (once meetings begin) section of TownSq

Common Area Maintenance

  • What does the Association maintain and what am I responsible for maintaining?

Homeowners are responsible for their individual lot/property with the exception of those whereby landscaping services are performed as part of their individual neighborhood (i.e. Ventana Gated Neighborhood) 

I need to report a maintenance issue to a common area in the community...

We sincerely appreciate your efforts in alerting our management team of any maintenance issues in your community. Please submit a request via please submit a request to the Community Manager or if desired via TownSq and include a picture and as much detail as possible where applicable. You will be able to track the status of your request via TownSq. 

  • What is the trash/waste pick-up schedule for my community?

There are two trash haulers in which service Santa Rita Master Community. Texas Disposal collection date is normally on Thursdays and Al Clawson Disposal is normally on Fridays (holidays typically push the collection day back one day).

  • What is the bulk pick-up schedule for my community?

Please contact your respective Trash Hauler for details. 

  • How do I get electric/gas/water/trash service/internet? 
  • ATMOS Energy…….888-286-6700 (Gas)
  • PEC Electric……….512-331-8883 (Electric)
  • Georgetown Utility System……. 512-930-3640 (Water/sewer/Texas Disposal Trash Service)
  • Suddenlink………..737-340-0191 (Phone/Cable/Internet)
  • How do I get a mailbox key?

Please stop by the United States Postal Center at 2655 Ranch Road 1869 in Liberty Hill to obtain your mailbox key or contact a locksmith if your house was purchased as a resale. You will need your HUD (closing statement) to pick up a new service mailbox key 

Compliance

  • I just received a violation notice. Who can I talk to about it?

Covenant violation related inquiries can be directed to our Compliance Department. Additional contact information is available on the notice you received.  

  • I need to report an issue with a neighbor's home. 

Please submit a request via please submit a request to the Community Manager or via TownSq and include a picture and as much detail as possible where applicable.

  • When does your compliance driver come through our community?

The schedule will vary, but our compliance drivers typically visit the community on a bi-weekly basis. Spot inspections are also completed. 

  • Is there a list of do's and don'ts I can give to my tenant?

A copy of the community’s Covenants, Conditions and Restrictions can be found on your community’s website by visiting www.goodwintx.com and entering your community name in the “Find My Community Page” field at the top right corner of our webpage. Additionally, all the current documents for the Community can be found on the Santa Rita Master Community Webpage at http://asrm.sites.townsq.io/0 .

Contacts

  • Who can I reach for help?

We have a team of industry professionals standing by to assist you. Here are the various ways you can reach us:

TownSq App: Submit a request via our web and mobile application. 

Customer Service Team: Available Monday-Friday, 8:00 AM-6:00 PM.

855-289-6007 or info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com.

Jordan Hernandez, Community Association Manager: By phone at (512) 688-5080, ext. 3 (Office) or (512) 590-1786 (Mobile). Via email santaritamanager@goodwintx.com

Compliance Team: Covenant violation related inquiries can be directed to compliance@goodwintx.com

  • How can I reach the Board of Directors?

You are invited to address the Board of Directors by submitting your request to the Community Association Manager at santaritamanager@goodwintx.com.

Documents

  • Where can I find the governing documents of the association?

A copy of the community’s governing documents can be found on your community’s website by visiting www.goodwintx.com and entering your community name in the “Find My Community Page” field at the top right corner of our webpage. 

Financial

  • What is my balance?

You can view your account balance by logging in to TownSq. You may also request your balance by contacting our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com

  • How do I pay my assessment?

For your convenience, we offer several payment options:

 

Option 1: Mail-In Your Payment to the following address:


(ASRM) – Santa Rita Master Community, Inc.

c/o Goodwin Processing Center

PO Box 93447

Las Vegas, NV 89193-3447

 

Option 2: TownSq website (www.townsq.io) or mobile application. Your account balance is also available by accessing your TownSq account.


From the web:

Login to TownSq at https://app.townsq.io/login

From the top of your home page feed, select the account you’d like to make a payment on.

Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.


From the TownSq App:

From the top of your mobile feed, choose the account you’d like to make a payment on.

Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.

TownSq offers both ACH and debit/credit card payment options. When making credit card payments online, there is a $1.50 convenience fee plus 3.5% of the total payment amount. This fee is based on your assessment. When making a payment via e-check, there is a $1.50 convenience fee.

Option 3: Bank Bill Pay Service - If you use a bill payment service that automatically makes payments for you, please change the name of the payee and the address for payment to the PO Box address referenced above.  You will need to note your account number and association code (ASRM) in the memo section of your check.

  • Can I pay my assessment with a credit/debit card? 

Yes, credit/debit cards are accepted through TownSq. 

From the web:

Login to TownSq at https://app.townsq.io/login

From the top of your home page feed, select the account you’d like to make a payment on.

Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.

 

From the TownSq App:

From the top of your mobile feed, choose the account you’d like to make a payment on.

Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.

TownSq offers both ACH and debit/credit card payment options. When making credit card payments online, there is a $1.50 convenience fee plus 3.5% of the total payment amount. This fee is based on your assessment. When making a payment via e-check, there is a $1 convenience fee.

  • What is my property code?

Your Property Code is ASRM

  • What is the Management ID?

5587

  • When is my assessment due?

Assessments are due the 1st day of each month (they are monthly assessments) and considered late (subject to a late fee) if not received by the 10th of each month.  

  • Are there any fees associated with online payments?

When making credit card payments online, there is a $1.50 convenience fee plus 3.5% of the total payment amount. This fee is based on your assessment. When making a payment via e-check, there is a $1 convenience fee.

  • Why does my account show a negative number?

A negative number means that you have a credit balance!. 

  • I received a letter about a past due assessment. Who can I talk to about these fees?

Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com

  • Who can I talk to about setting up a payment plan?

Contact our team at delinquencies@goodwintx.com. A member of our team will be happy to assist you however possible. 

  • How do I update my Western Alliance payment information?

To update existing Western Alliance recurring payments, click here.

  • How do I cancel my Western Alliance auto draft?

To update existing Western Alliance recurring payments, click here.

  • What is my assessment paying for?

Your community’s assessment pays for the operating expenses of the association. This can include utilities, road maintenance, landscaping, amenity maintenance, insurance, etc..

  • Where can I find my account number?

You can find your account number in your billing statement or coupon book. If you cannot locate your account number, please contact our Customer Service team at 855-289-6007 or e-mail the Community Manager.

Insurance

  • My lender is asking for a copy of the association's insurance. Where do I get this information?

Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com. You can also submit a request through TownSq

 

Owner Information

  • How do I update my contact information/mailing address?

Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com. You can also submit a request through TownSq

Resales

  • How do I get a lender questionnaire completed? 

Lender questionnaires can be ordered via the HomeWise website at https://www.homewisedocs.com/.

  • How much does a lender questionnaire cost?

Visit the HomeWise website at https://www.homewisedocs.com/ for pricing. 

  • Where do I obtain a resale certificate?

Resale Certificates can be ordered via the HomeWise website at https://www.homewisedocs.com/.

  • I'm the Lender and would like to get a statement. Is there a charge for this?

A statement can be ordered via the HomeWise website at https://www.homewisedocs.com/.

Rules/Regulations

  • What is the community's rental/leasing policy?

No portion of the Development Area may be used as an apartment house, flat, lodging house, hotel, bed and breakfast lodge, or any similar purpose, but the primary residence constructed on a Lot may be leased for residential purposes for a least term of not less than six (6) months.  All leases must be in writing and the Owner must provide to the lessee copies of the documents applicable for the Community.  Notice of any lease, together with such additional information as may be required by the Board of Directors, must be remitted to the Association by the Owner on or before the expiration of ten (10) days after the effective date of the lease.  Note: All leases must be for the entire residence.  . 

  • What is the community's pet policy?

No animals, including pigs, hogs, swine, poultry, foul, wild animals, horses, cattle, sheep, goats, or any other type of animal not considered to a domestic household pet with the ordinary meaning and interpretation of such words may be kept, maintained, or cared for on the Development Area.   Owners may keep up to four (4) cats and dogs, in the aggregate.  No pet may be left unattended in yards, porches or other outside area.   

  • What is the community's parking policy?

The streets within the Community are all public streets (under Williamson County) and as such parking on the streets is not restricted.  It should be noted that abandoned or vehicles with expired registration can be issued violation notices for such.

TownSq

  • What is TownSq?

TownSq is an all-in-one mobile app designed to help you connect, collaborate and stay up-to-date with your community – any time on any device. TownSq streamlines operations for board members and simplifies community living for homeowners. With TownSq you can: 

Easily communicate with neighbors, community managers, and board members 

Manage your account and pay online

Get up-to-date community news and events

Request and review status of service inquiries

Participate in community polls

Access community forms and documents

And more…

 

How do I register for TownSq?


Registering for TownSq is fast and easy. Follow the steps below to get started:


Visit https://app.townsq.io/ais/sign-up

Enter your Account Number and Zip code (Physical property address)

Provide your email address and create a password

  • I'm getting an error when I try to register for TownSq. Can you help?

Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com

  • How do I change my email preferences for TownSq notifications?

Once you have logged in to TownSq, you can edit your notification preferences by editing your profile. To edit your profile, click on your name in the top right-hand corner of the TownSq page and a drop down will appear with the “Edit Profile” link.

  • How do I submit a request in TownSq?

Once you have logged in to TownSq, click the “Requests” link on the menu bar on the left-hand side of your screen. 

  • I forgot my TownSq password, how can I reset it?

 Visit https://app.townsq.io/user-recovery to reset your password.